How do I get rid of this so my Icons will open?

Question

I cannot open any of my icons on my desktop except Internet Explorer. I cannot open them from file folders, either. This has happened ever since I involuntarily downloaded some antivirus protection with a "hotsearchbar" that loads whenever I open internet explorer. I did not purchase the antivirus protection, but I think it has corrupted my system somehow. How do I get rid of this so my Icons will open?

Answer

This question was answered on June 9, 2005. Much of the information contained herein may have changed since posting.

Double-click on My Computer (in Windows XP, from the Start menu, choose My Computer)

Right-click on the icon for your hard drive (usually C:)

Select Scan for Viruses

The VirusScan window will appear and automatically begin the scan

The VirusScan window includes a count of how many files have been scanned and will expand with information about any viruses that are detected

VirusScan will automatically attempt to clean any infected files that it finds

If you receive a message that the file cannot be cleaned, click Delete

If you receive a message that the file cannot be deleted, re-run the scan

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Johnny of Katharine Gibbs School - New York on June 9, 2005