How to fix an runtime error message.

Question

I keep receiving a runtime error message box when I click on my internet dial-up service. I don't even have to go to internet explorer to get the message. It pops up while I am still on the desktop, and after that, I cannot get internet explorer service. I keep restoring my computer to a previous date, but within a few days, I get this same message again. The message reads as follows:

Runtime Error

C:\Windows\System32\Svchost.exe

Can you tell me how to resolve this problem? Thanks.

Answer

This question was answered on June 3, 2005. Much of the information contained herein may have changed since posting.

This issue may occur for a number of reasons such as: the scripting engine on your computer is corrupt or outdated The Internet-related folders on your computer could be corrupt.

After you restore your computer to a pervious date you should follow all the steps that I provided.

First you should check which vision of Internet Explorer (IE) you are using To determine the version of Internet Explorer that is currently installed on your computer, use the following method:

1 Open Internet Explorer

2 Click About Internet Explorer on the Help menu The product and version information is displayed in the dialog box that appears.

If you’re not already running Internet Explorer 6 with the latest service pack, I strongly recommend that you use the current version of IE with latest service pack by using Windows Updater at: http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us This site will scan your system and then inform you of which updates are critical for you to download and install.

If you are using IE 6 with the latest service pack follow the next steps:

First Verify that Active Scripting, ActiveX, and Java are not blocked by following these steps:

1 Start Internet Explorer.

2 On the Tools menu, click Internet Options.

3 In the Internet Options dialog box, click Security.

4 Click Default Level.

5 Click OK.

Next remove all the temporary Internet-related files from your computer To do so, follow these steps:

1. Start Internet Explorer.

2. On the Tools menu, click Internet Options

3. Click the General tab.

4. Under Temporary Internet files, click Settings.

5. Click Delete Files.

6. Click OK.

7. Click Delete Cookies.

8. Click OK.

9. Under History, click Clear History, and then click Yes.

10. Click OK.

GOOD LUCK!

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Author

Posted by Kisha of Katharine Gibbs School - New York on June 3, 2005