How to troubleshoot hardware conflict.

Question

THIS IS THE SECOND TIME I WROTE YOU. WHEN I TURN ON MY COMPUTER. SOMETIMES I GET A BLACK SCREEN RIGHT AFTER IT SHOWS THE WINDOW XP SCREEN AND AT OTHER TIMES THE SCREEN GOES THROUGH TO THE DESKTOP SCREEN ONLY TO FREEZE THE ARROW. THE ONLY WAY I CAN FIX THIS IS HIT THE RESET BUTTON AND IT USUALLY CLEARS UP THE PROBLEM. I TOOK THIS TO ONE OF YOUR SERVICE REPS AND THE DARN THING ACTED LIKE AN ANGEL AND TURNED ON RIGHT. WHAT DO YOU THINK IS THE PROBLEM.

Answer

This question was answered on June 8, 2005. Much of the information contained herein may have changed since posting.

I will provide you with as much information as possible to troubleshoot your video driver which I believe is the cause Think about what was different when you take you PC to a service rep, did they use their own monitor, was your printer disconnected, etc?

Locate the Video Adapter in Normal Mode

To locate the video adapter that is used in Normal mode:

1 Click Start, point to Settings, and then click Control Panel.

2 Double-click System, click Hardware, and then click Device Manager.

3 Click the PLUS SIGN to expand Display Adapters.

Run the Display Troubleshooter

To run the Display Troubleshooter:

1. Follow steps 1 through 3 to find the video adapter adapter.

2. Double-click the video adapter driver.

3. On the General tab, click Troubleshoot.

Update, Roll Back, or Uninstall the Video Adapter Driver

To view driver details, and to update, roll back, or uninstall the video adapter driver:

1 Follow steps 1 through 3 to find the video adapter adapter.

2 Double-click the video adapter driver.

3 On the Driver tab, click the appropriate button based on the action that you want to perform:

Driver Details

Update Driver

Roll Back Driver

Uninstall

When you start the computer in Safe mode, your video adapter resolution and colors may temporarily change in such a way that the windows and icons on your screen become very large, which may make it difficult for some windows to fit This behavior is dependent on the type of video adapter that you are using.

Note: In Safe mode, you may notice an option to stop the VgaSave service if you follow these steps:

1. Open the Display properties.Click Settings.Click Advanced.Click Adapter.Click Properties.Click Driver.

2 Click Settings.Click Advanced.Click Adapter.Click Properties.Click Driver.

3 Click Advanced.Click Adapter.Click Properties.Click Driver.

4 Click Adapter.Click Properties.Click Driver.

5 Click Properties.Click Driver.

6 Click Driver.

Unfortunately the manufacture of your video card is no longer in business and there little to no support available for the Diamond video card purchased after 9/1/2003 Go to http://www.diamondmm.com/support.php and check for any software updates or downloads available for your specific video card If you continual to encounter problems related to your video card please consider investing into a new video card.

GOOD LUCK!

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Author

Posted by Kisha of Katharine Gibbs School - New York on June 8, 2005