EXPLORER caused an invalid page fault in module APITRAP.DLL

Question

Every 4-5th time I start my system I get the attached error (3 recent samples)

No items will load in my system tray, but everything seems to work OK. Start up includes McAfee Virus Scan,Dual Scrolling 4D mouse, and Cliptray. Any help? Thanks.

(Great Radio show!) Joe

EXPLORER caused an invalid page fault in

module KERNEL32.DLL at 0177:bff7a3c2.

Registers:

EAX=00000000 CS=0177 EIP=bff7a3c2 EFLGS=00010202

EBX=00434374 SS=017f ESP=0123f0ec EBP=0123f108

ECX=004352f4 DS=017f ESI=00000018 FS=2547

EDX=004352f4 ES=017f EDI=00000018 GS=217e

Bytes at CS:EIP:

89 50 04 80 24 3b fd 83 7d f0 00 74 61 83 7d f4

Stack dump:

0043000c 00430000 00434374 00000000 00000000 00000434 00000435 0123f130 bff7a541 00430000 00434374 00000014 00000001 00000001 00000000 00000000

EXPLORER caused an invalid page fault in

module KERNEL32.DLL at 0177:bff7a382.

Registers:

EAX=00000000 CS=0177 EIP=bff7a382 EFLGS=00010202

EBX=0043537c SS=017f ESP=0123f0e4 EBP=0123f108

ECX=00431c04 DS=017f ESI=00000014 FS=2557

EDX=00431c04 ES=017f EDI=00000010 GS=22f6

Bytes at CS:EIP:

89 50 04 8d 04 33 50 ff 75 08 e8 70 fd ff ff eb

Stack dump:

00000010 00000000 0043000c 00430000 0043537c 00000000 00000000 00000435 00000436 0123f130 bff7a541 00430000 0

043537c 00000014 00000001 00000001

EXPLORER caused an invalid page fault in

module APITRAP.DLL at 0177:02b23473.

Registers:

EAX=0043a8fc CS=0177 EIP=02b23473 EFLGS=00010202

EBX=00000000 SS=017f ESP=011efa6c EBP=011efa6c

ECX=4d001016 DS=017f ESI=011efb14 FS=252f

EDX=68636e75 ES=017f EDI=00000000 GS=0000

Bytes at CS:EIP:

89 4a 08 8b 55 08 8b 42 08 8b 4d 08 8b 51 0c 89

Stack dump:

011efa80 02b24318 0043a8fc 0043a8fc 00000000 011efaa4 7fce1940 c29b93a0 7fce1a0d c29b93a0 00000050 80000000 00000000 00000001 011efb68 004070df

Answer

This question was answered on June 13, 1999. Much of the information contained herein may have changed since posting.

This issue can occur due to an incompatibility between Internet Explorer 5 and the Apitrap.dll file that is installed by Symantec's Norton Cleansweep version 4 program.

RESOLUTION

To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue.

An updated Apitrap.dll file that corrects this issue with Internet Explorer 5 is available from the following Symantec Web site:

http://www.symantec.com/techsupp/ftp/cleansweep/cleansweep_v4.html

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Author

Posted by Ken of Data Doctors on June 13, 1999