Why is my HP OfficeJet printer disconnecting?

Question

Last year, I installed Windows 98 and encountered many problems that lead me to uninstall it in less than a week. I am now running on Windows 95 and everything has returned to normal, except one thing: My printer (HP Officejet) disconnects itself every couple of hours. There is nothing in the printer manager that discusses this problem nor does anyone at HP seem to know how to solve it. This is a huge problem because I can no longer receive faxes unless I'm here to babysit the printer connection. Please help with any suggestions.

Jodi Embry

Answer

This question was answered on June 17, 1999. Much of the information contained herein may have changed since posting.

It's hard to say exactly what is disconnecting your printer Did you reinstall or update the printer driver when you switched back to Windows 95?

Is your printer plugged into a scanner then your computer? The Hewlett Packard support page suggests that this could lead to intermitent printing problems.

One other option is to double click My Computer, then double click on Control Panel Then double click on printers and click once on your printer to highlight it Then click on properties in the file menu In the properties box search for an energy miser or auto off setting that might be there Some printers and other devices have energy saving features that allow them to power down after user specified periods of time.

If none of these suggestions help, please feel free to email us back with your printer model number and whether it is plugged into any other device.

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Author

Posted by Ken of Data Doctors on June 17, 1999