Compaq Presario users upgrading from Windows 95 to Windows 98

Question

Compaq Presario users may encounter certain problems when upgrading from Microsoft Windows 95 to Windows 98

Answer

This question was answered on June 15, 1999. Much of the information contained herein may have changed since posting.

Compaq Presario users may encounter certain problems when upgrading from Microsoft Windows 95 to Windows 98 Such as:

- Unable to add a New User after the logon screen

- "Unhandled Exception" error message when the "Q" Easy Access Button is pressed to open Home Base

The cause of the problem is the "HOME BASE" program that is factory installed on the following models: 1010, 1020, 1030, 1060, 1065, 1070, 1080, 3020, 3060, 4102, 4104, 4112, 4122, 4126, 4164, 4170, 4172, 4180, 4402, 4406, 4460, 4704, 4706, 4710, 4712, 4714, 4716, 4760, 4764, 4770, 4772, 4774, 4776, 4780, 4782, 4784, 4786, 6704, 6708, 8702, 8706, 8710, 8712, 8760, 8770, and the 8772

For a fix for this and any Home Base errors go to http://www.compaq.com/athome/support/softpaq/pages/sp8671.html for the SoftPaq utility to remove the Home Base software.

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Author

Posted by Ken of Data Doctors on June 15, 1999