Why does my computer restart instead of shut it down?

Question

Why does my computer automatically restart when shutting down instead of shutting down?

Answer

This question was answered on May 21, 2007. Much of the information contained herein may have changed since posting.

When you shut down your Microsoft Windows XP-based computer, your computer may restart instead of shutting down, and a Stop error may briefly appear before the computer restarts Shutdown problems in Windows XP can be caused by many factors, just like earlier versions of Windows

This issue may occur if the following conditions are true:

- You have "automatically restart" selected

- The Roxio Easy CD Creator 5.0 or Direct CD 5.0 program is installed on your computer

- Stop Error Message Appears

"Automatically Restart" Resolution:

1 Right-click My Computer, and then click Properties

2 On the Advanced tab, click Settings under Startup and Recovery

3 Clear the Automatically restart check box under System failure, and then click OK The error message should remain on the screen so that you can record the error information

Roxio Software Resolution:

To resolve this issue, contact Roxio, or visit the following Roxio Web site to download and install the updated driver for Easy CD Creator 5.0 for Windows XP: http://www.roxio.com http://www.roxio.com)

Microsoft provides third-party contact information to help you find technical support This contact information may change without notice Microsoft does not guarantee the accuracy of this third-party contact information

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To work around this issue, remove Roxio Easy CD Creator or Direct CD.

Stop Error Message Resolution:

Windows XP may experience a problem during startup that causes a Stop error message Depending on the system configuration, the Stop error message may appear too briefly to record the error information "Stop 0x0000000a(0x00000029,0x00000002,0x00000000,0x80466d7b"

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly Use Registry Editor at your own risk.

When this issue occurs, follow these troubleshooting steps: 1 Remove the Easy CD Creator software

2 Click Start, click Run, type Regedit in the Open box, and then click OK

3 Locate the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Security

4 Remove the Etetnt.mpd file that has a revision date of 1997

5 Locate the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

6 Remove the following files: • Cdr4vsd

• Cdralw2k

• Cdr4_2k

• Cdudf

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Author

Posted by Ryan of Chandler-Gilbert Community College on May 21, 2007