Why do downloaded web pages come in blank with Windows NT?

Question

Anytime I try to download anything from the net, I get a blank screen with nothing. If I hit a mouse button it says:

There is no viewer available for the type of object you are trying to open. The following info is available about this object:

Address of object: gives me the filename

Content type: gives me type of filename

Possible Location of viewer: Microsoft ActiveX Gallery

Do you want to go this location to download a viewer for this type of object?

If you hit yes, it takes you MSN's 3rd party vendor software archive. I have verified I have ActiveX installed. My helpless desk did too. They don't know how to fix it.I reinstalled IE4.0, no good. If I like click on a pic and hit "save as" it works, but I can't just hit something that says "click on filename to download" or I get the above message.

Any suggestions?

Chris S.

Answer

This question was answered on August 22, 1999. Much of the information contained herein may have changed since posting.

IMPORTANT: This article contains information about editing the registry Before you edit the registry, make sure you understand how to restore it if a problem occurs For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you try to download a program (.exe) or zip (.zip) file, Internet Explorer may display a blank Web page with an ActiveX icon in the upper- right corner If you click the ActiveX icon, you may receive the following error message:

Error Locating Object Handler

There is no viewer available for the type of object you are trying to to open The following information is available about this object:

Address of Object:;Web address of the file>

Content Type: ;type of file>

Possible location of viewer: Microsoft ActiveX Gallery

Do you want to go to this location to download a viewer for this type

of object ?

CAUSE

This behavior can occur if a plug-in or ActiveX control on your computer has been uninstalled or deleted, but has left entries in the registry

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe Note that you should back up the registry before you edit it If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, delete the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension

MORE INFORMATION

The following plug-ins and ActiveX controls have been known to cause this behavior:

NetZip

Cheyenne Web Browser Anti-Virus.

Zip Magic

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Author

Posted by Ken of Data Doctors on August 22, 1999