What do I do when I receive an "unable to load" error message

Question

I am having a problem with booting up the computer. Just after the "verifying DMI Pool Data" I get the following message:

C:Windows/System/vmm32.vxd missing/unable to load

then it says to press any key and the computer shuts down.

Now I restart and asks me to start in the SAFE MODE, at which point it boots up. I do a scan disk and defrag and restart. Again it asks me which mode I want to start and by pressing NORMAL, the computer boots up. Incidentally, my computer is on 24 hrs because I have a cable modem and get continuous feeds. Once a week I shut down for several hours and I can boot up, get my Internet going and load an updated data ffile for McAfee Virus Scan. When it asks me to restart the trouble starts all over again.

What do you think about this problem? I would greatly appreciate your input. Thanks....Adam

Answer

This question was answered on September 22, 1999. Much of the information contained herein may have changed since posting.

If the problem is not resolved, check for a damaged static virtual

Restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Step-By-Step Confirmation

Press Y at each prompt up to and including the "Load all Windows drivers?" prompt, and then press N to everything else Note that you should make a list of all the items trying to load after this point This prevents VxDs from loading and VxDs in the Windows\System\Vmm32 folder from overriding Windows internal VxDs (VxDs built into the Vmm32.vxd file)

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Author

Posted by Ken of Data Doctors on September 22, 1999