"No Information Catagories could be found" error from System Information utility

When I start "System Information" I get a dialoge box that states "No Information Catagories could be found - System Information may not have been installed properly". I've gone to Windows setup and cannot find any mention of System Information under System Tools components. Any suggustions would be appreciated.

This question was answered on August 25, 1999. Much of the information contained herein may have changed since posting.

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The exact location and filename for the System Information utility is:

C:\Program Files\Common Files\Microsoft Shared\MSInfo\MSINFO32.EXE

This is a core component of Windows so you will not find a reference to it in the Add/Remove programs section of the Control Panel

Microsoft has this information for your situation:

This issue can occur if either of the following conditions exists:

The Msisys.ocx file is missing or damaged.

The Riched20.dll file is missing or damaged.

You install Windows 98 into a new folder, and you do not install WordPad as an optional component.

RESOLUTION

To resolve this issue, use the following the steps After each step, try to run the System Information tool

Extract the Msvcrt.dll file from your original Windows disks or CD-ROM to the Windows\System folder.

For information about how to extract a file, see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files at

http://support.microsoft.com/support/kb/articles/Q129/6/05.ASP

Extract the Riched20.dll file from your original Windows disks or CD-ROM to the Windows\System folder, or install WordPad To install WordPad, follow these steps:

Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.

Click the Windows Setup tab, click Accessories (the word, not the check box), and then click Details.

Click the WordPad check box to select it, and then click OK.

Click OK.

About the author

Posted by Ken Colburn of Data Doctors on August 25, 1999

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