How do I correct Internet connection on Windows95?

Question

When ever i try to connect to the internet... most of the time it dials then it verifies my user name and password and it makes that fax machine noise then it takes a few min. and a gray box appears and says " dial up networking could not negotiate a compatable set of network protocols you specified in the server type setting check your network configuration in the control panal then try the connection again" I talked with Primenet and they change alot of stuff even took out the first one and set me up all over again but it still happens quite often..it takes me up to 1/2 an hour to 1 hr. to get on... with most every time there is a dial tone..not busy or anything.. so meaning all this time i could have gotten on... they told me i need to install windows 95 disk and then they could configure my protocols better.. but my brother said aol told him the same thing and the windows 95 disc messed up his computer and he had to put everything back in... I'm real confused on what to do... if there's anything you can do to help i would appreciate it... Thank you...

Answer

This question was answered on September 22, 1999. Much of the information contained herein may have changed since posting.

Following this series of steps you may be able to fix the problem:

On your profile it is listed that your computer has 24Mb of memory Windows95 handles memory that is installed in multiples of 16 (e.g 16, 32, 48, 64, etc.) It is strongly suggested to upgrade to at least 32 mb of memory.

Go to the following website: http://windowsupdate.microsoft.com/default2.htm and get all the proper patches for Windows95 The website will customize a package of downloads that you can have (this is free).

Go to Start/Settings/Control Panel and select Dial-up networking to install the proper protocols on your system (PPP, TCP/IP, IPX, as examples).

Download the Primenet Software again and run the setup

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Author

Posted by Ken of Data Doctors on September 22, 1999