Why does my computer keep trying to connect, even when I am already connected?

Question

why does our modem(rockwell 56K) continue to dial up when we are already connected and when we're disconnected?

also our computer sends up fatal warning messages ect...

when we're just running simple cd-roms such as kids games.

it just freezes up and we're forced to reset the computer. we just bought this machine a few weeks ago and we're wondering if these problems are worth returning it or getting warranty work done?

thank you we anticipate your reply.

Answer

This question was answered on September 22, 1999. Much of the information contained herein may have changed since posting.

Let's address this one issue at a time First of all, the modem trying to connect sounds like a setting in your e-mail program has been set to check for messages at specified intervals I am assuming that you have Outlook Express as an e-mail program, since that comes with Windows98 To check the settings I am referring to, go ahead and start Outlook Click on the Tools menu one the top of the screen, and then select Options Click on General, and then check to see whether or not a box marked "check for messages every" has a check mark in it If it does, click on the check mark to remove it Directly below that is another drop down box, labeled "If I am not connected at that time" That box will be grayed out after you select not to check for messages

About the lockups: There are many causes of the problems you describe....in my opinion the "simple children's software" is one of them I have had many problems just like yours, and have become very hesitant to install children's games because of it Just because it is simple, doesn't mean it won't create problems It is always a good idea in a situation to return your computer to where you got it , at least for a check up to verify or eliminate problems Your warranty should still apply, so there should be little expense in doing so.

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Author

Posted by Ken of Data Doctors on September 22, 1999