What should I know before returning an on-line gift?

Question

What should I know before returning an on-line gift?

Answer

This question was answered on December 24, 1999. Much of the information contained herein may have changed since posting.

Return policies vary from vendor to vendor, so be sure and check their web site for the specific details

-Most only offer a 30-day period from receipt of the item for returns, so don’t wait if you plan to return the item

-Certain items such as Video games and game systems, computer software, trading cards, VHS tapes and music must be unopened in order to qualify for a refund

-Be sure to keep all of the packing materials, instructions and warranty cards together so that you are not charged for them if they are missing

-Shipping and gift-wrapping charges are not refundable unless a mistake was made by the vendor

-Be sure to keep all e-mail messages that you have received from the vendor and check to see if an RMA (Return Merchandise Authorization) number is required in order to return an item

-Be sure to use a shipper that has a tracking system (UPS, Fedex, etc.) or request a return receipt if using the U.S Postal service.

-Don’t forget to insure the package if you are using your own shipping method just in case the package is lost

-Many vendors provide the shipping labels and complete instructions for returns with the package itself, so don’t throw away any packing materials until you have read them.

Here is a list of return policies for some major eTailers:

ToysRUs.com

<a href="http://www285.toysrus.com/handler.cfm?sn=pg_help_returnpolicy"><font color="#003399">http://www285.toysrus.com/handler.cfm?sn=pg_help_returnpolicy</font></a>

EToys.com

<a href="http://www.etoys.com/cgi-bin/cs_print_page.cgi?menupage=1&pagename=t7"><font color="#003399">http://www.etoys.com/cgi-bin/cs_print_page.cgi?menupage=1&pagename=t7</font></a>

Amazon.com

<a href="http://www.amazon.com/exec/obidos/subst/help/returns-policy.html/102-8661847-9008812"><font color="#003399">http://www.amazon.com/exec/obidos/subst/help/returns-policy.html/102-8661847-9008812</font></a>

KBKids.com

<a href="http://www.kbkids.com/help/return.html"><font color="#003399">http://www.kbkids.com/help/return.html</font></a>

CDNOW.com

<a href="http://www.cdnow.com/cgi-bin/mserver/SID=94386591/pagename=/RP/HELP/returns.html"><font color="#003399">http://www.cdnow.com/cgi-bin/mserver/SID=94386591/pagename=/RP/HELP/returns.html</font></a>

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Author

Posted by Ken of Data Doctors on December 24, 1999