Error Message: Unable to render video; DIV3 decompressor not found

Question

When I try to play an avi movie my real player states--

unable to render video; DIV3 decompressor not found.

HELP

Thanks Ken

Answer

This question was answered on January 29, 2001. Much of the information contained herein may have changed since posting.

When having problems with video and sound, many times it is related to missing codecs A codec is an algorithm used to compress and decompress sound or video files Windows automatically installed by default during Windows Setup when a sound card is installed in the computer, and are used by multimedia programs Try to verify that the 32-bit codecs are included with Windows are installed Click Start, point to Settings, and click Control Panel Double-click Add/Remove Programs, click Windows Setup tab, click Multimedia, and click Details Verify that the Audio Compression check box is selected If it is not, click to select the check box, and click OK.

If you still cannot play a certain file, the file may have been compressed using a third-party codec that is not included with Windows To determine which codec that was used, click Start, point to Find, click Files or Folders, type the name of the file in the Named box, and then click Find Now Right-click the file, click Properties, and then click the Details tab The Audio format line should contain information about the type of compression used to compress the file, the sound quality of the file, and whether or not the file is in stereo If the codec that is used to compress the file is not included with Windows, contact the codec manufacturer for information about troubleshooting the problem If your problem is still there, go to: http://support.microsoft.com/support/kb/articles/Q141/8/01.asp

If none of these suggestions help, please feel free to contact us and resubmit your question.

Thank You.

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Author

Posted by Jacqueline of Chandler-Gilbert Community College on January 29, 2001