What do these error messages mean?

Question

Frequently for two weeks now while on-line (not off), suddenly, I get a blue screen error message, 0028:C001539A. After pressing any key to continue, the screen changes immediately to, another blue screen error message, this time 0246:013F47FB. I then have to dissconnect from the internet. Now all of a sudden in the last couple of days, the screen sometimes freezes while on-line and, I cannot do anything at all, other than switch the computer off.

Ron Ravenhill

Answer

This question was answered on February 13, 2001. Much of the information contained herein may have changed since posting.

Hello! You would think that these type of error messages should point you right to the source of the problem Unfortunately, this is not the case These numbers are memory addresses More than likely, there is a program that is trying to start, and it is trying to load into the same memory space as Windows is using (or has reserved) This is called a memory conflict Without more information, I wouldn't know what that might be May I suggest that you may have installed a new program around the same time you started having trouble, or perhaps you downloaded a utility from the Net and it trys to load when triggered by some event for which it is designed Did you download an add-on for your browser?

For your information, a great source of online support that can often find solutions to your problems without having to wait for someone to reply to you is Microsoft Log on to www.microsoft.com, Support tab, go the Searchable Knowledge Base, then follow the directions.

If you care to provide us with more specific information, we would be happy to try again to solve your problem.

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Author

Posted by Robert of Chandler-Gilbert Community College on February 13, 2001