Why won't my Microsoft Wheel mouse work?

Question

Since I've replaced my harddrive I have been unable to get the mouse to work. The message when starting windows98 is:

Windows did not detect a mouse atteched to the computer. you can saftly attach a serial mouse now.

To attach a PS/2 mouse port, you must first turn off the computer.

I purchased a Microsoft Wheel mouse.Unistalled existing mouse software and install wheel mouse... same error mesage.

Went into the system hardware and removd the mouse and did an uninstall of mouse software. Same error message. Removed mouse hardware and did uninstall of mouse software and ran reinstall of Win98, reinstalled mouse hardwareand software..... same error message. During this entire time the hourglass will work. Any sugeestions.

Answer

This question was answered on February 5, 2001. Much of the information contained herein may have changed since posting.

I researched your problem and believe that this is your solution, although you need to be extremely careful when editing your registry If you have additional problems, you can find this article at:

http://support.microsoft.com/support/kb/articles/Q142/4/05.asp

Good Luck to you, if you have any other problems, please submit your question to www.computerproblems.com

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Microsoft Plug and Play Pointing Device Not Detected

IMPORTANT: This article contains information about editing the registry Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat) Both are hidden files in the Windows folder

SYMPTOMS

When you connect a Microsoft Plug and Play Serial Mouse, Microsoft EasyBall, or Microsoft IntelliMouse to your computer, the new device may not be detected by Windows Running the Add New Hardware Wizard does not correct the problem

CAUSE

The registry entries for your previous pointing device were not properly removed from the registry This problem is known to occur when your previous pointing device was a Microsoft, Microsoft-compatible, or Logitech mouse

RESOLUTION

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe) Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95 Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved Use Registry Editor at your own risk

To work around this problem, use the following steps:

Step 1: Save Your Current Registry Files

Click Start, click Run, type regedit, and then click OK.

On the Registry menu, click Export Registry File.

In the Save in box, make sure Desktop is selected This allows you to easily see the Registry backup file from your general Windows desktop view.

In the File name box, type regbak.

Step 2: Remove the Registry Keys for Your Previous Pointing Device

Remove the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Mouse\<nnnn>

where <nnnn> is an incremental four-digit number starting at 0000

Remove the following registry keys, if they exist:

HKEY_LOCAL_MACHINE\Enum\Root\Mouse\<nnnn>

where <nnnn> in an incremental four-digit number starting at 0000

Remove all registry keys under the following registry key, if they exist:

HKEY_LOCAL_MACHINE\Enum\Serenum

Remove the following registry key, if it exists:

HKEY_LOCAL_MACHINE\Software\Logitech\Mouseware

Right-click My Computer, and then clickProperties

On the Device Manager tab, click each serial pointing device, and then click Remove.

Click OK.

Restart Windows.

When you restart Windows, the attached pointing device is detected and the appropriate drivers are installed

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Author

Posted by Jacqueline of Chandler-Gilbert Community College on February 5, 2001