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Posted By : Josephine of Chandler-Gilbert Community College on February 10, 2001

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If we have used the computer without going on line, and used it for quite awhile, such as playing Balder's Gate, when I got to shut it down it goes to the screen that says Windows shutting down and sticks there. Then I have to turn it off manually, resulting in that blue screen that tells me that it wasn't shut down properly.

Also, I have outlook express and I got a message that said hahaha where it usually says who it is from, ie [email protected]. Then it says What really happened to the seven dwarfs, with an attachment. I am afraid to open it for fear it is a virus of some kind. Thanks for your help.

This question was answered on February 10, 2001. Much of the information contained herein may have changed since posting.

Hi! I'll answer your second question first - you are wise not to open the attachment from an unknown source; the likelihood that it is a virus is great I would advise deleting it without opening it, then delete it from your deleted files.

Regarding your second question, Microsoft reports that "hang" (your computer not responding) can occur at shutdown if your computer is using Advanced Configuration and Power Interface (ACPI), and the Fast Shutdown feature is disabled This applies only to Windows 98, not Windows 98 Second Edition Microsoft recommends the following options:

1 Wait for the next service pack, which contains a fix for this problem; 2 Contact Microsoft Product Support Services to get the fix right away (phone numbers and information at; 3 Work around the problem by the following:

1 Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

2 On the Tools menu, click System Configuration Utility.

3 On the General Tab, click Advanced.

4 Click the Disable Fast Shutdown check box to clear it, click OK, then click OK again.

5 Click Yes when you are prompted to restart your computer.

This info is at; use keywords "hang at shutdown."

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Posted by Josephine of Chandler-Gilbert Community College on February 10, 2001

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