Why do I get an Invalid page fault in Outlook97?

Question

When I try to open OUTLOOK 97, I receive an error message stating "invalid page fault in module OUTLRPC @ 017f:6e43239a. Then a dialogue box shows up saying "REG.DLL file MSI.DLL not found." What can I do to correct this problem?

Answer

This question was answered on February 14, 2001. Much of the information contained herein may have changed since posting.

The answer to this can be found through Microsoft's page http://support.microsoft.com/support/kb/articles/q162/5/68.asp

OL97: Invalid Page Fault in Outlrpc.dll Starting Outlook

----------------------------------------------------------------------

The information in this article applies to:

Microsoft Outlook 97

----------------------------------------------------------------------

SYMPTOMS

When you first start Microsoft Outlook 97, you may receive an invalid page fault in module Outlrpc.dll

CAUSE

You have an invalid, outdated or damaged Msvcrt40.dll file on your system This file resides in your \Windows\System folder Msvcrt40.dll is a Microsoft C Runtime Library file The correct file is version 4.10.6038 with a size of 326,656 bytes and a date of 11/17/96

RESOLUTION

Replace the problem Msvcrt40.dll file with the correct version from your Microsoft Office 97 or Outlook CD

MORE INFORMATION

Rename the Current File

Exit Windows, and restart in MS-DOS mode to rename the files To do this, follow these steps:

NOTE: If you are using Microsoft Windows Millennium Edition (Me), you must start Windows in Safe mode to rename the Msvcrt40.dll file; to do so, press F8 when you restart Windows, and then select the option to start in Safe mode

Click Start and click Shut Down.

Click to select "Restart the computer in MS-DOS mode." and then click OK.

Type "cd <windows>\System" (without quotation marks) and press ENTER.

Type "ren Msvcrt40.dll Msvcrt40.old" (without quotation marks) and then press ENTER to rename the file.

Type "exit" (without the quotation marks) and then press ENTER to restart Windows.

Copy the Msvcrt40.dll file from your Office 97 or Outlook CD, or extract it from your original Windows 98 CD, Internet Explorer 4.01 or 5.0 CD, or reinstall the version of Internet Explorer you use.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Jacqueline of Chandler-Gilbert Community College on February 14, 2001