Why are pc's rebooting?

Question

On some of our windows 95 pcs(Dell pcs), when you press

Ctrl, Alt, Del to get to the close programs dialog box, the computers are rebooting instead.

I could have sworn I saw a fix somewhere, that gave a fix so you could choose either reboot or to have the close programs dialog box come up, but am unable to find it.

When we go to try and fix a pc it is a pain to have the system reboot, rather than being able to take a look and see what is running.

I would GREATLY appreciate any info. you could provide me with changing this problem!

Thank you for your time - nice web site; and a great idea for students to get OJT training!!

Have fun,

George

Answer

This question was answered on March 6, 2001. Much of the information contained herein may have changed since posting.

Hello and thank you for your question.

There are a couple of things that could cause this 1 Keyboard controller, 2 Software issues I think that more than likely you are having keyboard controller problems Pressing Ctrl, Alt, Del should bring up the close window and pressing these keys a (second) time should reboot the system I suggest to take a keyboard from a pc that is working fine and swap it out with one of the ones in question, and see if it makes a difference This will tell you if it is the contoller or not If it doesn't make a difference then you're looking at a software issue, and if that turns out to be the case please submit a new question.

Good luck!

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Author

Posted by Lanny of Chandler-Gilbert Community College on March 6, 2001