Why Am I Getting Logged off the Internet?

Question

I cannot stay conected to the internet for more than a few minutes, continually access the net but then logged off,

Answer

This question was answered on February 25, 2001. Much of the information contained herein may have changed since posting.

Hi: I see by your profile that you are using an IBM laptop, and that your operating system is "other." Microsoft reports a problem with Millenium Edition (ME) users who are using a Microsoft Windows Driver Model (WDM) driver for their modem This is a driver that makes Windows 95 and 98 compatible with Windows NT You can find out if your modem is using WDM drivers by doing the following: On the toolbar, click Start, point to Settings, click Control Panel Double-click System, click Device Manager tab Double-click the Modem branch to expand it Click your modem, then click Properties Click the Driver tab, then click Driver File Details If a .sys file is included in this list of drivers, you have a WDM modem Some modems use .vxd files instead of .sys, and in those cases the modem drivers are interfacing between the traditional drivers and the WDM drivers To see if this is the case, do the following: Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information Click to expand Components, then select Modem Locate WDM_MODEM\....\WDMMDMn (n=[0-9]) If this modem is present, then you are using a WDM driver.

In any case, if you are using a WDM driver, there is a problem with "handling simutaneous input requests", and the connection to AOL may be dropped after a few minutes of use There is a fix for this problem available from Microsoft Product Support at http://support.microsoft.com/directory/overview.asp

Another possiblility is that you have the Auto Disconnect Feature set with too short a time Depending on which operating system you have, and which version of Internet Explorer, go to the control panel, and click Internet or Internet Options Click Connections, then Settings or Dial-up Settings.(Advanced tab after Dial-up Settings.) You should find options for disconnecting after a certain interval of time, and these can be changed

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Author

Posted by Josephine of Chandler-Gilbert Community College on February 25, 2001