How can I fix general protection faults in Internet Explorer?


Why do I get the "performed illegal operation and will be shut down" error everytime I click on the security tab in the internet options window. When I click the details button it says: IEXPLORE caused a general protection fault in module MACXW4.DRV at 0001:00000fa4

All other tabs in the internet options window work correctly. I would appreciate any help on how to fix this problem.



This question was answered on February 24, 2001. Much of the information contained herein may have changed since posting.


GPF's, or general protection faults, are very difficult to troubleshoot I searched the Microsoft Knowledge Base at and could not find your particular error message listed, but I did find a few articles listed that could possibly help you.

Log onto the site above and in the search query list the following article: Q276393 It contains very useful information on how to collect the information about the error you are experiencing and reporting it to Microsoft An excerpt from the article follows:

This article provides information to help you diagnose and resolve issues that are related to when Internet Explorer encounters a fault during operation

A fault signifies that something unexpected has happened within the Windows environment, typically an improper memory access For example, a program or a Windows component might read or write to a memory location that has not been allocated to it (memory that it does not "own"), potentially overwriting and damaging other program code that is in that area of memory.

Another situation where a fault may occur involves the passing of parameters between programs and the Windows environment Invalid parameters can cause invalid instructions to run, and this may result in faults This is usually the result of a program's internal code incorrectly passing specific data that could not be correctly interpreted by Windows or a Windows-based program


You can use the Microsoft Internet Explorer Error Reporting Tool to collect information about the error you encounter and report it to Microsoft For additional information about the Internet Explorer Error Reporting Tool, click the article number below to view the article in the Microsoft Knowledge Base:

Q276550 </support/kb/articles/Q276/5/50.ASP> Description and Availability: Internet Explorer Error Reporting (.....REST OF ARTICLE OMITTED......).

Again, find this article as I have described above and see if Microsoft can help you Since they designed the programs you are using, they are best equipped to understand what is happening to you.

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Posted by Robert of Chandler-Gilbert Community College on February 24, 2001