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Why isn't my printer printing?

Posted By : Josephine of Chandler-Gilbert Community College on March 3, 2001

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I have tried just about everything but can't get a printer to work with my computer. It always says the printer is not ready or not communicateing. Is there any easy way to get a printer to work? I have a brand new lexmark z12 i also have a compaq IJ750

Thank You


This question was answered on March 3, 2001. Much of the information contained herein may have changed since posting.

Hi: Troubleshooting your printer should follow this order:

1 Connections: Is everything plugged in correctly and turned on? Is the printer plugged in to either the USB or parallel port in back of your computer? (I am assuming this is a non-networked home computer and printer.)

2 Drivers: Do you have the correct printer driver for your printer? Windows usually downloads this automatically when you connect the printer.

There is a great technical support knowledge base at

When I looked up the z12, it reported that the printer may not be printing because the printer and computer are not "communicating properly." You are getting a message saying your printer cannot establish bidirectional communications with your computer They recommend, as I did, that you verify that your parallel or USB cable is securely attached to both printer and computer; that your printer port is set to an LPT(number)port for a parallel cable or to a USB port for USB cable; and that the printer is plugged in and turned on.

Also, if you have a switch box or other device (such as a scanner or fax) connected to the computer's parallel port, make sure it supports bi-directional communication You may need to disconnect your printer from the switch box or other device and connect it directly to your computer.

Microsoft ( reports in its knowledge base that early versions of Lexmark printer drivers are incompatible with Windows 98 SE, but you say yours is a brand new printer Your driver has to be a version later than LexBCE 1.03 to work correctly on Windows 98SE You can find out what version you have by going to Windows Explorer, then to the \Windows\System subdirectory Right-click LexBCE.DLL, then click properties Click the version tab to locate the driver file version information.

Good luck!

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Posted by Josephine of Chandler-Gilbert Community College on March 3, 2001

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