Why is my gaming video choppy and scrambled?

Question

Is a motherboard that has VIA chips on it compatable with gaming? I bought the game Delta Force Land Warrior and when I try to play it I run into problems like the audio and video cut out on me during the game's intro. The last time I tried to play my screen turned into a mess of colors and I had to shut the comp. down manually to exit the game.I called Novalogic,the makers of the game,and they had me search the motherboard's content for VIA chips. It turned out I had 4 of them. They told me Gateway should not have sold me a computer with VIA chips because they should only be on computers designed for business applications, and that they are not compatable with games. Gateway tells me Novalogic is wrong and that nothing is wrong with me having VIA chips. Who is right and what should I do?

Answer

This question was answered on March 12, 2001. Much of the information contained herein may have changed since posting.

Hi, thanks for coming to us for help I logged onto novalogic.com and pulled these hardware requirements for your game It doesn't say anything about VIA chipsets being incompatible, but if they are on your video card AND the card is not supported (the game is not designed to work with it), this is likey to be your problem If the card IS supported, you may need updated video drivers, updated Direct X, or an update for the game (log onto Gateway's and to novalogic's websites for these updates) I also noticed you have an AMD processor, which is not listed specifically as being supported This is a possible source of your problem also, although I would consider it very unlikely.

I suggest your check these specs carefully against what you have in your machine, for starters Pay particular attention to your video card and Direct X version If your machine, operating system, and Direct X version check out, I would go back to Nova Logic for help If they don't check out, identify for Nova Logic what is different about your machine and maybe they can suggest a fix Also, a different Nova Logic support person might be more knowledgeable and have fresher ideas.

VIDEO CARD:

Direct 3D compatible video card required 3dfx Voodoo 3 or NVIDIA TNT2 recommended Supported 3D cards include: 3dfx Voodoo2, 3, 5; NVIDIA TNT, TNT2, GeForce, GeForce2, ATI Rage Fury Max, Matrox G400

OPERATING SYSTEM:

PC CD-ROM, Windows 95, 98, ME, 2000 (DirectX 7.0 or greater)

CPU TYPE & SPEED:

Minimum - Pentium II, Celeron 400, or equivalent required Pentium II 400 MHz or equivalent recommended

HARD DRIVE SPACE:

200 MB available

SYSTEM MEMORY:

64 MB required (with AGP video card: 128 MB recommend)

CD-ROM SPEED:

4x CD-ROM Drive

DIRECTX:

DirectX 7.0 or greater required (included on CD)

SOUND CARDS:

Windows compatible Voice-Over-Net [VON] requires full duplex sound card

SUPPORTED CONTROLLERS:

Windows compatible mouse

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Author

Posted by Robert of Chandler-Gilbert Community College on March 12, 2001