Having problems shutting down the computer

Question

When I shut down, the screen goes to the background and stays there. It does not give me the message: "It is now safe to turn off your computer." The arrow can move, but nothing happens. So I turn off the computer and when I start again, it tells me that the computer was not shut down properly and goes to Scandisk. Should I call Dell? I am not real computer savvy! Thanks!

Answer

This question was answered on March 17, 2001. Much of the information contained herein may have changed since posting.

A: Hello and thank you for sending your question.

These information below has been taken from our DATABASE (You are not the first one who has this kind of problem.

There are a couple of good troubleshooting sites for Windows 98 shutdown problems that you may want to try:

HTTP://SUPPORT.MICROSOFT.COM/TSHOOT/DEFAULT.ASP

HTTP://WWW.FIXWINDOWS.COM

I would also like to suggest that you upgrade your MEMORY and your HARD DRIVE You maybe running out of space I hope this helps you with your question and if you need more assistance, please, let us know Good luck!

Thanks,

LREVERT

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Author

Posted by Leonida of Chandler-Gilbert Community College on March 17, 2001