Why doesn't my printer work?

Question

i have a CANON BJC 2000 printer. i have had it for about a year. it will not respond anymore. when i unplug the cables and plug them back in again, it does make all the noise as if it is working and resetting itself again and the ink jet cartriges are full but when i tell it to print i get no response at all.

Answer

This question was answered on March 19, 2001. Much of the information contained herein may have changed since posting.

Hi thanks for giving us a chance to help The things we will help you check are all software related.

Did you try the printer troubleshooting wizard that comes with Windows? Click Start, then Help Click the Search tab, then type in Printer troubleshooter and click Find Then click on the troubleshooter to start it and follow the instructions Also try your printer's troubleshooting software if you have it installed.

You may have a problem with the printer port (the socket that your cable plugs into on the computer) Click Control Panel, then System Under the "device manager" tab, click the Ports connection and look at LPT Does it have a red "X" over the picture? If so, open the LPT port folder and click the "Enable port" Have you ever connected anything else to your printer port? If so, email us back and tell us what you did.

You may have inadvertently selected a different default printer, like a fax program or file for instance Click Control Panel, then Printers Does your printer have a check mark next to it? IF not, right-click the printer and select "set as default" from the popup menu.

Try reinstalling your printer drivers by installing a new "printer" Surf the Web before hand and see if you can get an updated set of drivers for your printer (www.canon.com) Click Control Panel, then Printers Click "install new printer." Follow the directions and then , right-click the new printer and select "set as default" from the popup menu The "printer" you just installed and the one you had previously are nothing more than programs with which you and your computer communicate and instruct your printer Try using the new "printer", which should be just a clean copy of the first printer you had Print a test page.

If all these things fail, I suggest taking your printer to a comuter shop and having them see if it is the fault here, and not the software controlling it.

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Author

Posted by Robert of Chandler-Gilbert Community College on March 19, 2001