Why is my computer not defragging and freezing online?

my computer will not defrag also it keeps freezing whilst I am online

can you please tell me what to do about this problem

Thanking you in advance

Patricia Wade

[email protected]

This question was answered on March 25, 2001. Much of the information contained herein may have changed since posting.

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Hi: Regarding the failure to defrag, Microsoft reports the following possibilities:

1 You have a shortcut to an earlier version of the Disk Defragmenter tool still on your desktop If so, delete it by right-clicking on it, then clicking delete.

2 In Windows 98, Disk Defragmenter runs an optimization process during the first 10% of defragging, which may take a while depending on the number and size of programs to be optimized This may appear as if your computer is hung and not defragging.

3 If the defragmenter stops performing after you've chosen the disk to defrag, it could be due to corrupt files, folders, or sectors on your hard disk To resolve, click start, settings, folder options, view tab, show all files, apply, and ok Delete the applog folder from C:\Windows, then run the Disk Cleanup Tool, as follows: click start, programs, accessories, system tools, disk cleanup Select the drive you wish to clean up, then click ok After this, run ScanDisk and then try the Disk Defragmenter again.

Regarding the freezing while online, are you using Internet Explorer 5 and Outlook Express 5? Microsoft reports that Windows 98 can have performance problems with these online programs if you are using McAfee VirusScan 4.02 or 4.03 These versions of the virus scan add an incorrect version of the Windows Imagehlp.dll file To resolve, click start, find, files or folders, type imagehlp.dll in the named box, then click (C:) drive in the look in box Click find now, right-click the file, then click properties Locate the date and time that the file was created and modified If the files report a time of 4:02 or 4:03 AM, then the performance issue is related to VirusScan To get help, go to McAfee Online Support at www.mcafeehelp.com.

Hope this helps; if not, check articles Q268113, Q186171, Q238165, Q218160, and Q155404 in the www.microsoft.com knowledge base

About the author

Posted by Josephine of Chandler-Gilbert Community College on March 25, 2001

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