Receive error message: vmm32.vxd is missing or unable to load

Question

Every now and than when I boot up I get a message that vmm32.vxd is missing or unable to load. How can I fix this?

Answer

This question was answered on April 9, 2001. Much of the information contained herein may have changed since posting.

It looks like your problem relates to your scanner The following article was found regarding your error message I found it at: http://support.microsoft.com/support/kb/articles/q191/8/74.asp ----------------------------------------------------------

Error Message: VMM32.VXD: Missing/Unable to Load

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The information in this article applies to:

Microsoft Windows Millennium Edition

Microsoft Windows 98 Second Edition

Microsoft Windows 98

Microsoft Windows 95

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SYMPTOMS

When you start Windows, you may receive the following error message:

VMM32.VXD: Missing/Unable to Load Press any key to continue

Pressing any key causes the "Shutdown" screen to appear

CAUSE

This behavior can occur for either of the following reasons:

This behavior can occur if the Umaxis11.386 file is being loaded from the System.ini file This file is used by UMAX scanner software.

This behavior can be caused by a file that is used by the Genius scanner software The Genius scanner file is named Smis11.386

RESOLUTION

UMAX Scanner Software

To resolve this issue, contact UMAX to inquire about the availability of a fix for this issue There is a patch to correct this problem available on the UMAX Web site at: http://www.umax.com/support/knowledge/solutionsSC.cfm?docs=SC00049 The third-party contact information included in this article is provided to help you find the technical support you need This contact information is subject to change without notice Microsoft in no way guarantees the accuracy of this third-party contact information.

To work around this issue, follow these steps:

Restart your computer with a Windows Startup disk.

Type the following lines, pressing ENTER after each line:

c:

cd windows

edit system.ini

Press ALT S, and then press F.

Type umaxis11.386, and then press ENTER

Disable the line containing "Umaxis11.386" by placing a semicolon (;) at the beginning of the line.

Press ALT F, press X, and then press Y.

Remove the Windows Startup disk, and then restart your computer

Genius Scanner Software

To resolve this issue, contact Genius to inquire about the availability of a fix For updated Genius scanner software, visit the Genius Web site: http://www.genius-kye.com/ The third-party contact information included in this article is provided to help you find the technical support you need This contact information is subject to change without notice Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: find vistascan

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Author

Posted by Jacqueline of Chandler-Gilbert Community College on April 9, 2001