Page fault in earthlink browser.

Question

I have at least 15 messages and when I open the Email page, it almost immediately says "illegal operation" and shuts down. I can't delete, read, or anything. The details of the illegat operation include "Browser caused an invalid page fault in module PARSE822.DLL at 0167:013b8124 followed by a bunch of numbers. I found a similare question on your site and tried to delete the inbox to no avail. Help. Oh my Email is from Earthlink 5.011. The address above is a secondary email.

Answer

This question was answered on April 10, 2001. Much of the information contained herein may have changed since posting.

Hi!

You said you looked at a help file (I found the one that I think you looked at) You said you followed the directions for deleting the inbox and it didn't work It isn't clear whether you were able to delete the inbox and have it automaticlly recreated, or you weren't able to delete the inbox at all In any event, it didn't work (Those directions were probably for Outlook--is that what you are using?)

Anyway, I can't fully answer your question, but I have a good idea who can I suggest that you go to the following webpage: http://help.earthlink.net/techsupport/request_form/emailsupport.html

I searched and discovered that the parse822.dll file you mentioned is an earthlink file You can submit your question to them since you are a member (and I am not) and they should be able to help.

Let us know how you made out, or if we can help some more!

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Author

Posted by Robert of Chandler-Gilbert Community College on April 10, 2001