Adaptec's Easy CD Creator & Windows Media Player 7 can hang you!

Question

Windows Media Player 7 and Adaptec's Easy CD Creator Burning Plug in may cause your computer to hang!

Answer

This question was answered on April 27, 2001. Much of the information contained herein may have changed since posting.

Users of Windows 98/98SE and Adaptec's Easy CD Creator that install Windows Media Player 7 may experience a computer that won't start afterwards.

The cause of this problem is due to a conflict between Windows Media Player 7's Adaptec CD-Burning Plug-in and CD burning software already installed on your computer.

To resolve this problem you must remove the Adaptec CD-Burning Plug-in from Windows Media Player by doing the following:

(After you perform the following steps, the "Copy to CD" feature is no longer available in Windows Media Player.)

- Start Windows 98/98SE in Safe Mode (press and hold the Ctrl key while your system is starting up)

- Click Start, Settings, Control Panel, and then double-click Add/Remove Programs

- Select Windows Media Player 7 from the list (scroll to the W's) and then click Add/Remove.

- Click Remove Windows Media components, and then click Next.

- Click to select the Adaptec CD-Burning Plug-in check box, click Next, click Next again, and then click Finish.

Microsoft reports that it is a known problem in the Compaq Presario 5000 series.

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Author

Posted by Ken of Data Doctors on April 27, 2001