Internet causes computer to freeze up

I have a compaq us7000. It is running Windows ME. I have 128Mb of ram and an 80GB hard drive. I have road runner (cable modem) internet access. Everything had been running fine until the other day. Then the computer all of a sudden stopped recognizing the internet--nothing would come up on the internet, and it started freezing up intermittently. The cable modem had the correct lights and the computer was seeing an IP address. I could release and renew it with winipcfg. Still nothing came up on the internet. Road Runner help desk was useless. I recently bought an extended warranty with this computer, so I called their help desk. They suggested a Windows problem and that I should reload windows. That did cure the internet problem, but it is still freezing up. USUALLY WHEN THIS FREEZES UP, THE CURSOR/MOUSE STILL WORKS (moves around, but nothing else works)! In the "properties" of my computer, there are no "!" beside anything. All seems to be normal there.

Is there a program that allows me to test all the hardware components to see if the problem is hardware related? Any ideas of what may be causing this?

Thanks for any help or advice you can offer.

This question was answered on November 10, 2001. Much of the information contained herein may have changed since posting.

---

Thanks for your question You might want to start at the beginning Did your Internet freeze up on you before you got Road Runner internet access? If not, then I would look into another ISP If your confident with them then I would try clearing out the cookies file, except for free republic Clean out your windows/temporary/other directories that is left over from all your previous freezes Delete all of those files Use Norton utilities to optimize your hard drive and your windows registry You might also have a corrupt file somewhere or two programs that don't get along together Check your Windows help for System File Checker (SFC) then follow the directions for running it.

Good luck.

About the author

Posted by Jeffrey of Chandler-Gilbert Community College on November 10, 2001

Need Help with this Issue?

We help people with technology! It's what we do.
Contact or Schedule an Appointment with a location for help!