What is causing my modem to drop connection after about 5 - 10 minutes ?

Question

I have an Aztech 56K MDP3880 PCI Modem. After about 5-10 minutes or use (usually), after loading several (5-6) pages, or attempting to load galleries, it stops. Do I need a new modem, a driver update, or something like that?

Answer

This question was answered on October 2, 2001. Much of the information contained herein may have changed since posting.

Hi, This is a common problem when you have a fax machine or a telephone plugged into the same phone line as the modem To solve this, you can unplug the phone and the fax machine when you use your modem If this isn't the case, 56K modems push the phone line to the limit, and need to "retrain" (that means change speed) regularly to keep up with the line conditions Sometimes when the retraining occurs, it can't successfully negotiate a new speed and will hang up.

As this problem becomes more pronounced it may be wise to "lock" your modem at a certain speed First, try intermediate speeds such as

44kbps, 40kbps etc Check your modem manual for instructions on how to do this Good luck.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Phoenixaz of Chandler-Gilbert Community College on October 2, 2001