QuickTime error message

Question

QUICKTIME PROBLEM

Message after downloading proceedure completes. "Quicktime is missing software required to perform this operation. Unfortunately, it is not available on Quicktime server." This is what happens when any effort to use Quick Time. I cannot download Microsoft's security updates without it.

Answer

This question was answered on November 30, 2001. Much of the information contained herein may have changed since posting.

Hello, your QuickTime file is either missing or damaged

Following is an answer found at Apple's QuickTime support site Definitely run ScanDisk before trying to reinstall QuickTime Follow the instructions to delete QuickTime.qts from the \WINDOWS\SYSTEM directory (Click on Start, Find, Files or Folders Type QuickTime.qts in the "Named" box and type C:\WINDOWS\SYSTEM IN THE "Look in:" box.) Delete the file Then download the stand-alone version of the QuickTime installer from: http://www.apple.com/quicktime/download/support/ Write down the name of the installer and the location (directory or folder) where the installer is saved Disconnect from the Internet and restart your computer.

Safe Mode is Windows with minimum configuration settings

Start your computer and hold down the ctrl-key until you see the Startup Menu Select Safe Mode and press Enter Click Start, Run Type in the name of the stand-alone installer Restart your computer before proceeding.

It would be a good idea to read this entire article before you start.

Good luck and Please write again if you need more help!

The URL of this article is: http://discuss.info.apple.com/boards/qtime.nsf/63608e2d0fd70952862567130073f17b/E2C5AC2E4B53463A862568C40070E211?OpenDocument "Apple Response

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Author

Posted by Phoenixaz of Chandler-Gilbert Community College on November 30, 2001