My computer hangs only while I'm on-line

Question

Hello, my question is regarding my hardware. For some time now, either my hard drive or my operating system stops, my computer will freeze and stop responding.This only happens while online. I have read the responses about freeze ups and the lowering of hardware acceleration to fix the problem. I have also tried to reduce the programs running at any one time. I was working with 128MB before and now I have 256MB. The problem still occurs and is there any other fix available for this problem.

Answer

This question was answered on December 2, 2001. Much of the information contained herein may have changed since posting.

Hello,

Since your problem only happens when you are online, I would suspect your internet brower I'm assuming that you are using Internet Explorer 5.x as your brower and that happens when it is opened.

SYMPTOM:

Internet Explorer 5.x may appear to stop responding (hang) when opened but the animated globe in the upper-right corner of the browser window may continue to spin and you may receive a "Detecting proxy settings..." message in the status bar

CAUSE:

This issue can occur if Internet Explorer is trying to locate a proxy server This can occur for either of the following reasons:

1 In Internet Explorer 5, Proxy Auto-Discovery is enabled by default, and this feature may make it appear as if Internet Explorer is not responding

2 Or, your computer is on a network that includes a Dynamic Host Configuration Protocol (DHCP) server that does not include Web Proxy Auto-Discovery (WPAD) information in its DHCP packets This may prevent Internet Explorer from locating a proxy server

RESOLUTION:

To resolve this issue, disable Proxy Auto-Discovery

If you connect to the Internet using a Dial-Up Networking connection:

1 Click Start , point to Settings , click Control Panel , and then double-click Internet

2 Click the Connection tab, click the appropriate connection, and then click Settings

3 Click the Automatically detect settings check box to clear it, click OK , and then click OK

4 Restart your computer

Good luck and if this doesn't help, please write us again!

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Author

Posted by Phoenixaz of Chandler-Gilbert Community College on December 2, 2001