How do I troubleshoot startup problems?

Question

Stuck in Safe Mode! I deleted a program, that was thought to be a Cd Labeling program, using the Add/Remove window yesterday and since then, my computer has been stuck in safe mode. It automatically starts in this mode and I don't get the "safe mode window" to choose start up options. I read a solution that was sent to another "stuck in safe mode" person, but I was not able to make use of the information because I am not able to access the "Safe Mode" window. Please, please help. I am not sure about my video card as it is built into my Motherboard. I hope this info helps you. Thank you.

Answer

This question was answered on May 4, 2002. Much of the information contained herein may have changed since posting.

It appears that when you removed the CD Labeling program, one or more shared drivers were removed as well, but I can't tell for sure You will have to research and troubleshoot further to know if this is the problem Although you provided very useful information, I would need to know more in order to provide a complete solution for you But, I can help by pointing you in a direction where you can find some answers and/or a solution to your problem

I researched your question/problem at www.microsoft.com and found an article that contained a wealth of information If I had more information about your situation, I would have been able to copy and paste sections of this article that pertain to your particular situation Copy and paste the folloing URL into your Internet browser window: http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q315396

Within this article, several other articles are referenced that could also prove to be very useful to your problem.

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Author

Posted by Debbi of Chandler-Gilbert Community College on May 4, 2002