Spool 123 error message

Question

I am running Wordperfect 7 for word processing. The system is two months and has been working fine until yesterday. When I try to print envelopes or lables I get a spool32 error. When I click on details it says there is a problem with Kernl32.dll at 0167:bff7b9a6. A precourser to this when printing straight documents I would get misplaced or omited characters throughout at least one page of the document. The only thing I did different to my system was to install McAfee Virus scan. This was prior to the spool32 error problem but after the omitted character problem.

Answer

This question was answered on September 26, 2002. Much of the information contained herein may have changed since posting.

Follow the procedure in step 1, and then try to print again If you still receive the error message, follow the instructions in step 2, and then try to print again Continue with the following steps, testing after each step if the problem is not resolved

1.Disable all non-essential drivers and programs (this is known as a "clean boot")

a.Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

b.On the Tools menu, click System Configuration Utility.

c.Click Selective Startup on the General tab, and then click to clear the following check boxes:

Process Config.sys File

Process Autoexec.bat File

Process Winstart.bat File

Process System.ini File

Process Win.ini File

Load Startup Group Items

NOTE: You must reinstall the printer driver when you disable the Win.ini file because the printer and port information is stored in this file.

d.Click OK, and then quit the System Information tool.

e.Restart your computer.

NOTE: The clean-boot procedure eliminates the possibility that an antivirus program or another utility is causing the error message It should also disable any third-party printing software such as Hewlett-Packard Port Monitor or Epson Spooler.

2 Change the spooling format from Enhanced Metafile (EMF) to RAW, and then attempt to print directly to the printer instead of spooling the print job To do this:

a.Click Start, point to Settings, and then click Printers.

b.Right-click the printer that you are using, and then click Properties.

c.On the Details tab, click Spool Settings.

d.Click Print Directly to the Printer.

e.In the Spool Data Format box, click RAW.

f.Click OK, click OK again, and then close the Printers dialog box.

3 Some printer drivers have a coding error that can cause one of the error messages in the "Symptoms" section to occur To determine if this is the cause of the error message, update or change the printer driver

4 There may be a terminate-and-stay-resident (TSR) program or another program that prevents the Spool32.exe program from running when Windows 95 or Windows 98 starts To work around this behavior, use one of the following methods:

Create a shortcut to the Windows\System\Spool32.exe file in the StartUp folder, where Windows is the folder in which Windows 95 or Windows 98 is installed For information about how to create a shortcut, click Start, click Help, click the Index tab, type shortcuts, and then double-click the Creating Help topic.

Start a text editor (such as Notepad), add the following line to the "Load=" or "Run=" line in the [Windows] section of the Win.ini file, where drive is the drive on which Windows 95 or Windows 98 is installed, and windows is the folder in which Windows 95 or Windows 98 is installed:

drive:\ windows\system\spool32.exe

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Author

Posted by Robin of Mesa Community College on September 26, 2002