Might have the wrong driver installed

Question

I have a HP 720C running on an XP Pro box. When I built the system and installed all the components and drivers, everything work fine. Slowly though, black text started taking on a lavender color. Eventualy all color printing jobs have taken this lavender hue. I have un-installed and re-installed the printer and drivers (drivers available only threw the OS as HP does not offer drivers for this model running XP ). Have replaced both the black and the color toner cartriges and even cleaned the new ones.. I belive the color management being used is "sRBG Color Space Profile". I'm stumped.. Why is everything printing with this purple hue?

Answer

This question was answered on September 9, 2002. Much of the information contained herein may have changed since posting.

Hi,

Based upon what I found on the Hp website you might have the wrong driver installed on the Hp 720C printer.Hp suggested you delete the current driver version 10.1(if this is the driver you are using)and install the driver 10.3 This should fix your color problems you are having.This is how to delete the current driver version 10.1

a select start and programs, then scroll down to the deskjet 720c sereis

b select the hp deskjet 720C sereis unistaller.

c follow the steps and select restart windows.

2 close any unnecessary programs running on the computer.

a right click any program appearing on the taskbar on the start icon and click close.

b repeat step a until all the programs appearing on the task bar are closed.

c on the keyboard,press ctrl alt del to open program windows.

d highlight any program in the list and select end task

e repeat step c and d until all programs are closed.

f once the list shows only explorer and systray,click to close the close program window.

3 install the new version 10.3 driver using the steps below

a select start, and the run,then, in the open line,(x):\setup.X is the letter for the A or floppy drive disk, or the letter for the cd-rom drive.

b follow the steps on the screen and restart windows

c open your program and try printing again.

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Author

Posted by Dan of Mesa Community College on September 9, 2002