Manually load the printer driver.

Question

Windows Compatability list for the HP DeskJet855C printer indicated it was compatible with XP. HP site said that the driver would be furnished by XP.

Installed XP and my printer worked for that session. Logging off and restarting the system the next day the printer would not work.

I have tried the following: removed the printer, removed LPT1 from the system panel. Again XP found the system for that session. I contacted HP and received an automatic and manual approach to install the printer. Neither have worked more than one day.

What do I need to do?

I am already on your email list for virus alerts etc

Answer

This question was answered on October 1, 2002. Much of the information contained herein may have changed since posting.

Hi,

I would try mannually installing the print driver one last time Here are the steps that are needed.

1 click start, then control panel.

2.click printers and the other hardware, and then click printers and faxes.

3.In the printer task, click add a printer.

4.click next.

5.select local,then remove the check from automatically delete install my plug and play printer.

6.select USB connection is ususally USB001.click next.

7 slect HP from the mfg list.

8.select the model of the printer and click next.

9.select yes if this printer is the default printer, or select no if it click next to continue.

10.select no to skip the test page, then click next.

11 click finish to complete the install.

12 if prompted for a windows disk,insert the appropiate windows recovery disk not the disk that came with the printer and follow instructions on the screen.

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Author

Posted by Dan of Mesa Community College on October 1, 2002