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Try re-loading the operating system


A machine on our company network is telling the user his password has expired. When I type in a new password, I get the messsage that the user name or password are not typed in correctly. I then tried to logon as administrator, the system still tells me the logon name or password are incorrect and I know they are correct. I have gone into the bios and selected the administrator and user password options and typed in correct passwords.

James Cowling


This question was answered on October 21, 2002. Much of the information contained herein may have changed since posting.


You may possibly need the services of a data recovery company if the data on the machine is critical, otherwise I would try reloading the operating system???

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Posted by Dan of Mesa Community College on October 21, 2002