Hardware Incompatibility

Question

I have a P4 computer with Windows XP Pro. I would like the computer to go into Standby mode when not is use. When I set Standby mode under power management, the computer tries to enter that mode after the specified time period, but I then get an error message that the driver on COM1 is preventing the computer from going to standby and that the driver may need to be updated (the computer is brand new and has the original drivers in place.) When I deactivate COM1 in Device Manager, when the computer tries to go to Standby I get a message that the modem driver is now causing a problem. Any ideas on how I can get Standby mode to work?

Thanks,

Doug Rothwell

Answer

This question was answered on November 2, 2002. Much of the information contained herein may have changed since posting.

New to you and age of the Bios can often be two every different things We suggest you do a Windows Update for the latest Driver Updates and Patches Also a check of your BIOS date to make certain you have the newest version If not down load the newest version from the BIOS makers web sight.

Windows Operating Systems are very particular to those devices listed on the HCL (hardware compatibility list of Microsoft) To avoid problems if you choose that operating system is to check the HCL before buying computer components I have experianced much of what you discribe and it is a problem for users who learn expensive lessons The best way around it is to get the latest drivers from the makers of your devices US Robotic modems are known to have alot of complication working with Windows XP, 2000 series Good Luck!

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Author

Posted by Michelle of Mesa Community College on November 2, 2002