Can I restore my Laptop Password?

Question

i have just bought a laptop from this person the trouble is when i switch it on it asks for a name and a password to logg in the problem is this person is no longer about to ask this information and i am getting very frustrated because i paid ?450 pounds for this bit of kit can you help !

Answer

This question was answered on December 5, 2002. Much of the information contained herein may have changed since posting.

I'm afraid you may not like this reply, but, in short, "No."

Laptop machines are extremely fragile items Without the proper equipment, I seen few service attempts by anyone other than factory-trained service facilities which turned out to be anything other than disappointing I have worked extensively on laptop units, and it's akin to microsurgery We even had to ship a couple of display units to Taiwan to get them fixed Just getting the case off a laptop PC is a major effort unless you have specialized training.

I see two options

First, contact the manufacturer Could be, there is some accomodation built into your machine to repair such a common problem Start with their web site Call direct phone support and see if they can help.

Secondly, find someone in your area who has direct experience with your particular machine There are people around who are capable of servicing laptops, but be cautious Go to a large, reputable dealer, and be willing to pay for a valuable service.

Sorry, but if I were presented this problem "in the flesh" I would not personally be interested in servicing the machine Any desktop machine, sure, but laptops are a whole other animal

Sorry, but I would not want to see you do further damage to the computer by recommeneding anything less.

RG

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Author

Posted by Robert of Mesa Community College on December 5, 2002