COVID-19 UPDATE: How Data Doctors is preparing & responding. Learn more >

How do I Configure my High Speed Connection?


I switched from a dialup ISP to a high speed cable. When I try to access Outlook Express, I get an empty dial up connection box asking for account and password. When I cancel the dial up box, I get an error which shuts down Outlook Express so I cannot access Outlook Express to set up an account. I have built an account through the control panel but the dial up still appears. I have the "never dial a connection" selected in internet options connections tab. These options are however "grayed" out and cannot be changed. How can I remove the dial up box from appearing and successfully build a new email account? I have reloaded OE 5.5, and MS Outlook has same symptoms. Is this a registry problem stemming from my old ISP?




This question was answered on December 16, 2002. Much of the information contained herein may have changed since posting.

There is no point in doing anything which may misconfigure your computer

Call your new internet provider's technical support line I am almost certain they will be able to talk you through it over the phone If not, they owe you a service call.


Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!


Posted by Robert of Mesa Community College on December 16, 2002