Uninstallation of zone alarm

Question

I removed a firewall named " zonealarm " from my system and now it stops during system boot up, stating that the program vsdata.vxd is missing ... and to hit any button to continue. This is a pain and want to know what to di to fix the problem. I can not even in safe mode find this file.

Any assistance is greatly appreciated.

Alan

Answer

This question was answered on February 17, 2003. Much of the information contained herein may have changed since posting.

Uninstallation Step 1

If you want to uninstall ZoneAlarm , first run the Uninstaller program: click on the Start menu|Programs|Zone Labs|Uninstall ZoneAlarm The uninstaller will guide you through the process; answer "Yes" to any files it prompts you to delete You must also say "Yes" to allow TrueVector to shut down

A To make sure that you can see any ZoneAlarm system files still on your computer:

- i Right-click on Start, then left-click on "Explore."

- ii When the Windows Explorer panel appears, click "View," then "Folder Options."

- iii Click the "View" tab, then click the "Show all files" radio button

- iv Click "OK."

B Verify that the following have been removed:

- Directories:

1) Zone Labs from C:\Program Files

2) zonelabs from C:\Windows\System

3) Zone Labs from C:\Windows\Start Menu\Programs

- Files:

1) C:\Windows\System\vsdata.dll

2) C:\Windows\System\vsdata95.vxd

3) C:\Windows\System\vsmonapi.dll

4) C:\Windows\System\vsnetutils.dll

5) C:\Windows\System\vspubapi.dll

6) C:\Windows\System\vsutil.dll

7) C:\Windows\All Users\Start Menu\Programs\Startup\zonealarm

8) C:\Windows\Start Menu\Programs\Startup\zonealarm

NOTE: Please verify that none of the files listed above remain in the directory C:\Windows\Temp

Now, if any are there, let us know,

Uninstallation Step 2

Delete the directory "C:\Windows\Internet Logs"

NOTE: If you want to save your alert logs (ZAlog.txt), you should copy them from the Internet Logs directory to a different location before deleting the directory

Uninstallation Step 3

Make sure your Recycle Bin is empty

Uninstallation Step 4

It is not generally necessary to remove registry entries if reinstalling ZoneAlarm However, should you choose to do so, the following registry entries aree associated with ZoneAlarm:

Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system (OS) which may necessitate the need to reinstall the OS Please make sure you are able to perform these deletions correctly before you decide to edit the entries

For information about how to edit the registry in Windows, type "regedit.exe" from a command prompt Click "Help," then "Help Topic." Click "Changing Keys and Values."

Note that you should back up the registry before you edit it

How to back up:

To enter the registry, go to Start/Run and type: "regedit." Use Control-F to find and F3 to Find Next

Registry Entries:

- Key: HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs and all its subkeys and values

- Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Zone

Alarm

These registry items start the services required for ZoneAlarm:

- Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices

- Value: MiniLog and Value: TrueVector

- Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\VSDATA95

This is a database that contains a long list of values, but only these values are related to ZoneAlarm and TrueVector:

- Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs

- Values:

C:\Program Files\Zone Labs\ZoneAlarm\tutorwiz.dll

C:\Windows\System\vsdata.dll

C:\Windows\System\vsdata95.vxd

C:\Windows\System\vsmonapi.dll

C:\Windows\System\vsnetutils.dll

C:\Windows\System\vsnetu.dll

C:\Windows\System\vspubapi.dll

C:\Windows\System\vsutil.dll

C:\Windows\System\Zone Labs\html.tdr

C:\Windows\System\Zone Labs\vsdb.dll

C:\Windows\System\Zone Labs\minilog.exe

C:\Windows\System\Zone Labs\vsmon.exe

C:\Windows\System\Zone Labs\vsruledb.dll

For each user who has run ZoneAlarm, there are registry keys in

- Key: HKEY_CURRENT_USER\Software\Zone Labs

The following keys allow the user to modify the sound that is played when there is an alert through use of the Control Panel Sounds applet:

- Key: HKEY_CURRENT_USER\AppEvents\EventLabels\InternetAlert

- Key: HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\InternetAlert\.current

The following keys tell Windows the ZoneAlarm Desk Band is a part of the application:

- Key: HKEY_CLASSES_ROOT\CLSID\{long string of characters}\InprocServer32 (NOTE: The string of characters will vary from system to system.)

- Value: C:\Program Files\Zone Labs\ZoneAlarm\zoneband.dll

The following keys are related to ZoneAlarm's MailSafe Feature:

- Key: HKEY_CLASSES_ROOT\ZAMailSafe

For ZoneAlarm, The following keys can be removed:

- Key: HKEY_CLASSES_ROOT\zl0

- Key: HKEY_CLASSES_ROOT\ZAMailSafe

If you require help on that bit (above), just ask

Uninstallation Step 5

Reboot your machine

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Author

Posted by Freddy of Katharine Gibbs School - New York on February 17, 2003