What are blank windows

Question

Hello. I've just got a new PC with Windows XP installed.

The internet browser works fine except for that it doesnt link to pages correctly.

For instance: If looking at kazaa.com, I click on the download now button which will open a new window - the new window is then blank.

It's not just this website. Its quite a few!

Any help would be appreciated.

Cheers

Mark

Answer

This question was answered on February 10, 2003. Much of the information contained herein may have changed since posting.

SYMPTOMS

When you click a hyperlink in an e-mail message or on a Web page, or right-click a hyperlink on a Web page and then click Open in New Window, you may experience one or more of the following symptoms:

Nothing happens

The new window may be blank

You may receive a scripting error message

When you use the Print command or the Print Preview command in Internet Explorer, nothing may happen.

When you try to connect to Web folders, you may receive the following error message:

The current operation could not be completed because an unexpected error has occurred

CAUSE

This behavior may occur for any of the following reasons:

The (Default) value setting in one or more of the following registry keys points to an incorrect location for the Urlmon.dll file:

[HKEY_CLASSES_ROOT\CLSID\{79eac9e0-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]

[HKEY_CLASSES_ROOT\CLSID\{79eac9f1-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]

[HKEY_CLASSES_ROOT\CLSID\{79eac9f2-baf9-11ce-8c82-00aa004ba90b}\InprocServer32]

This may occur if you install a customized version of Internet Explorer that was created with the Internet Explorer Administration Kit (IEAK) version 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0.

The following registry key is missing or damaged:

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}

One or more of the following files is missing, damaged, or improperly registered:

Url.dll

Mshtml.dll

Actxprxy.dll

Oleaut32.dll

Shell32.dll

Shdocvw.dll

RESOLUTION

To resolve this problem in Internet Explorer, follow these steps:

Quit all programs that are running.

Click Start, and then click Run.

Type regsvr32 /i urlmon.dll, and then click OK.

When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):

Shdocvw.dll

Msjava.dll

Actxprxy.dll

Oleaut32.dll

Mshtml.dll

Browseui.dll

Shell32.dll

If the problem is still not resolved, verify that the following registry values are present and correct:

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}

Name: (Default)

Value: IDispatch

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid

Name: (Default)

Value: {00020420-0000-0000-C000-000000000046}

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32

Name: (Default)

Value: {00020420-0000-0000-C000-000000000046}

If the problem is still not resolved, reinstall Internet Explorer If you are using the version of Internet Explorer that is included with your operating system, reinstall or repair your operating system.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Freddy of Katharine Gibbs School - New York on February 10, 2003