How to reset to the orinigal settings?

Question

My husband did a Windows critical update today on his laptop and though there were no critical updates he did see one recommended (I think) update for a Lucent Technologies net Driver Version 7.42.0.303. After he downloaded/installed this driver, his wireless internet connection no longer worked.

I got back into the MS Critical Update site to see how to uninstall or "rollback" as they call it. Their instructions were:

1)Go to Device Manager and find offending device.

2)rt-click and select properties

3)Select the Drive Tab on the properties dialog

4)click rollback

First of all, is this what we want to do?

And secondly, we got as far as getting to the Device Manager and had no clue from there WHAT the offending device was. How do we know what to select as the offending device. It all looked foreign to us.

Is there anyone else out there besides me that thinks the Microsoft support site is absolutely terrible?

Thank you ahead of time for any help you can give us.

Kim Sullivan

480-614-8857

Answer

This question was answered on March 4, 2003. Much of the information contained herein may have changed since posting.

Ther is another way you can do it :

go to start run then in the run box type MSCONFIG and then you see a window pop up on their you will see a button that say Launch System Restore click on it then follow the steps when you see the calander pick the day before your husband did the update this will bring you back to the orinigal settings this is called system restore

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Author

Posted by linda of Katharine Gibbs School - New York on March 4, 2003