How to respose to error message

Question

I am writing this to add some information to a question that I posted earlier today involving a problem with Windows Automatic Update.

I checked the Microsoft Knowledge Base and found an article about a problem with Windows Automatic Update ("Microsoft Knowledge Base Article - 266065 Error Message: WUAUCLT Has Caused an Error in <Unknown>"). The symptoms described in this article are similar to the problem I am encountering, however according to the article, the problem involves Internet Connection Sharing (ICS), and they advise temporarily uninstalling ICS to get around the problem. I am not using ICS and it is not installed in my system, so this does not help.

The other thing I did was to go to the Windows Update site to try to do the update through the website. Surprisingly, the Update Scan did not come up with the update that the Automatic Windows Update says I need ("810847: January 2003, Cumulative Patch for Internet Explorer 6 Service..."). In fact, I could find no mention of this patch anywhere on the Microsoft site. (After that I did a virus scan, which didn't come up with anything). The Update website did come up with "Security Update, April 2, 2001" which is curious because according to my update install history, this has already been successfully installed. I went ahead and did this update anyway, I don't think this is related to the Automatic Windows Update problem.

I hope this helped. Following is a copy of my original question:

I am having a problem with Windows Automatic Update.

I am getting a notification of "Update Available".

(I have Windows Automatic Update set to "notify me before downloading").

When I click on the Update Notification Icon in the Systray a window pops up which says there is a "Cumulative Update Patch for Internet Explorer 6".

When I click on the button to do the download I get an error popup: "Wuauclt has caused an error in WUAUPD98.DLL. Wuauclt will now close.". This has happened several times (sometime after it fails I get the notification again) and I have not been able to download this update.

Any ideas?

THANKS

Answer

This question was answered on March 25, 2003. Much of the information contained herein may have changed since posting.

Well I believe your virus scan detected and resolved the problem which is what I would have suggested And since you are now succesful in updateing after the scan I presume the issue has been resolved But if it dose occur again I suggest you contact a tech ASAP.

In regards to your curiousity regarding the "Security Update April 2, 2001" read this:

This update resolves the "Erroneous VeriSign-Issued Digital Certificates Pose Spoofing Hazard" security vulnerability, and is discussed in Microsoft Security Bulletin MS01-017 Download now to help prevent an unauthorized user from running code on your computer by digitally signing programs as "Microsoft Corporation."

VeriSign, Inc issued two VeriSign digital certificates to an individual who fraudulently claimed to be a Microsoft employee; this allows the individual to sign programs, ActiveX® controls, Office macros, and other executable content as originating from "Microsoft Corporation." This update prevents the two erroneously signed certificates from being accepted as valid

Note: This update was released prior to April 2, 2001.

For more information about this update, read Microsoft Security Bulletin MS01-017

System Requirements

This update applies to:

- Versions of Windows no earlier than Windows 95

- Versions of Internet Explorer no earlier than 4.01 Service Pack 2

How to download and install:

1 Click the Security Update link under Download

2 Choose Run this program from its current location and click OK

3 Click Yes if asked whether you would like to install and run Security Update, April 2, 2001

How to use:

You don't need to do anything after installing this item

How to uninstall:

Uninstall is not available.

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Author

Posted by Enyenihi of Katharine Gibbs School - New York on March 25, 2003