What to do when having a problem installing a program.

Question

I've tried reinstalling several programs over the last week or so and every one of them will load the main cd menu just fine and the list of options will show up such as Install, readme, help, etc and when I click on any of the options besides installing the software everything works just as it should. My problem lies in the fact that when I try to install the software, nothing happens. I will click the "Install" button and I hear the confirmation sound telling me that I have clicked the button but nothing happens after that. Please help!

Answer

This question was answered on February 26, 2003. Much of the information contained herein may have changed since posting.

Be sure to check the requirements for the software Maybe you don't have enough memory or space on your hard drive to create the necessary working files Maybe a program file has become corrupted Copy the data to another directory while you reinstall the program If the installation doea erase the data in the original directory, you can copy one file and then another back to the original directory If the problem reoccurs, then you've found the corrupted data file that caused the problem.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by olivia of Katharine Gibbs School - New York on February 26, 2003