How to troubleshoot Trayclnt error messages?


After reloading MSN 8 I continue to get an error window saying I have a "Trayclnt Error". This only started after I had everything up and running smooth and then ran scandisk and defragged the drive. I then went to open up the IE (6.0), and the error window started popping up every time I clicked to open it. I can close the message and everything continues on as usual. It's a small annoyance, but it also tells me that something isn't right.

First off, what is a Trayclnt error? And of course, how do I get it taken care of?

Thank you for your time... Wm. Craig


This question was answered on March 5, 2003. Much of the information contained herein may have changed since posting.

Try downloading and install MSN 5.6 again, it should work I read in another forum that some files were corrupt in the initial release and MSN fixed them.

Or you could try this:

- Go to Control Panel/Add Remove Programs and remove MSN Internet Access 5.4 or whichever version you have.

Reboot if prompted.

- Go to Dial-Up-Networking and create a manual connection named "temp".

- Once connected, launch Internet Explorer.

- Then go to:

- Choose "Run this program from its current location" and select "OK" button at

the File Download dialog.

- Select "Yes" if prompted with any Security Warning dialogs.

- This will self-extract the EXE file and launch a new browser window that

points to .

- You will be prompted with an "Explorer User Prompt" dialog Enter in your MSN

Member ID without the domain name such as For example, johndoe Select


- Go through the migration web pages as usual Do not interrupt the migration.

- When the upgrade is complete, you will be disconnected, and Logon Manager will

launch The user will need to enter their password.

- Click "Sign-in" and they will begin the poptimization process.

- Go back into DUN and remove ONLY the "temp" connection that you created in the

steps listed above Do not remove the MSN Internet Access connection.

Also check out this link:

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Posted by Enyenihi of Katharine Gibbs School - New York on March 5, 2003