What are stop:0X0000001A messages

Question

After playing video games online for a little while, my son receives an error message: STOP: 0X0000001A plus a bunch of other stuff. Usually the computer just turns itself off and reboots. We've reloaded drivers, have the latest DirectX. Does anyone know if we should change BIOS settings and how that's done on XP? (Just updated from Windows 98). Thanks.

Answer

This question was answered on February 28, 2003. Much of the information contained herein may have changed since posting.

STOP Messages literally mean Windows has stopped! These appear only in the NT-based operating systems: Win NT, Win 2000, and Win XP Most are hardware issues STOP messages are identified by an 8-digit hexadecimal number, but also commonly written in a shorthand notation; e.g., a STOP 0x0000000A may also be written Stop 0xA Four additional 8-digit hex numbers may appear in parentheses, usually unique to your computer and the particular situation.

GENERAL TROUBLESHOOTING OF STOP MESSAGES: If you can’t find a specific reference to your problem, running through the following checklist stands a good chance of resolving the problem for you:

If you’ve recently added new hardware, remove it and retest

Run hardware diagnostics supplied by the manufacturer

Make sure device drivers and system BIOS are up-to-date

However, if you’ve installed new drivers just before the problem appeared, try rolling them back to the older ones

Open the box and make sure all hardware is correctly installed, well seated, and solidly connected

Confirm that all of your hardware is on the Hardware Compatibility List If some of it isn’t, then pay particular attention to the non-HCL hardware in your troubleshooting

Check for viruses

Examine the System Log and Application Log in Event Viewer for other recent errors that might give further clues

Investigate recently added software

Examine (and try disabling) BIOS memory options such as caching or shadowing

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Author

Posted by Eugene of Katharine Gibbs School - New York on February 28, 2003