Please Help

Question

I can't get the web page to load up I get a DNS error.It has windows 98se install..Can my keyboard has some sticky keys can this make the cpt start in safe mode-It didnt have this before this it loaded fine.

Answer

This question was answered on February 1, 2003. Much of the information contained herein may have changed since posting.

A DNS error means that you can't view webpages If you have gotten a DNS error, follow these steps below

1 Check to see if you are connected (if you aren't that's the problem, if you are then follow these steps):

2 Double click the My Computer icon

3 Double click the Dial-up Networking icon

4 Use the right mouse button and click Online Gateway icon Left mouse click properties from the list

5 Click the Server Types tab and make sure that TCP/IP is the only allowed network protocol checked

6 Click the TCP/IP Settings button

7 Make sure that Server assigned IP Address is dotted

8 Make sure that Server Assigned Name Server Address is dotted

9 Press OK to the next two windows

If that doesn't fix the problem, follow these steps *Please note you may need your Windows 95/98 CD to make these changes:

1 Double Click the My Computer icon

2 Double Click the Control Panel icon

3 Double Click the Network icon

4 Click on the TCP/IP protocol then press properties

5 Make sure that obtain an IP address is dotted, then click the WINS Configuration tab Click Disable WINS Resolution

6 Click the DNS Configuration tab Make sure that DNS is enabled

7 You will have to enter some information now:

Host: olg

Domain: olg.com

Primary DNS: 205.177.168.14

(note you must press add after you enter each number)

Secondary DNS: 205.177.168.15

8 You will now press OK and then OK to the next window The computer will then say you need to restart the computer to make these changes, press OK

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Author

Posted by Enyenihi of Katharine Gibbs School - New York on February 1, 2003