Office 2000


upgraded from Windows ME to XP pro and updated my drivers for my computer.

I can not get outlook and outlook express to operate, say its missing data1.msi file from

office2000 sr-1. I put in disk of office2000 pro but it keeps teling me that i need sr-1.

I don't have sr-1. how do i get around this to be able to use outlook and express again.

Right now geting my mail from cox web-mail.

thanks jim


This question was answered on February 12, 2003. Much of the information contained herein may have changed since posting.

To start downloading and installing the SR-1/SR-1a Update, use your Web browser to go to the following Web address:

If you are asked whether you want to install and run the Office Update Detection Control, click Yes.

NOTE: When you go to this address, if you receive the following error message

Error! The catalog cannot be displayed

please follow the instructions shown on the Web page to resolve the problem There are two main reasons why you might receive this error message: Either you do not have any Office 2000 programs installed, or your Web browser's security settings are set too high and the ActiveX Control used by the Web page cannot run

If you are not an administrator, and you are installing the SR-1/SR-1a Update on a computer that is running Windows NT 4.0 or Windows 2000 and you receive this error message, please see the following articles in the Microsoft Knowledge Base for information about how to correct the problem:

240897 Web Pages with ActiveX Controls Are Not Displayed Properly

241163 How to Publish ActiveX Controls in Windows 2000 w/IntelliMirror

In the Critical Updates list, select the Office 2000 Service Release 1/1a (SR-1/SR-1a) check box In the dialog box that appears, click OK.

Click Start Installation.

In the Confirm Selections dialog box, click Install Now.

The Installation Wizard dialog box appears, and the SR-1/SR-1a Update installer (O2ksr1a.exe, approximately 126 KB) is downloaded.

NOTE: If you are prompted to install and run O2ksr1a.exe, click Yes.

The Microsoft Office 2000 SR-1/SR-1a Update dialog box now appears.

Read the End-User License Agreement (EULA) If you agree to the terms of the EULA, click I accept the terms in the License Agreement, and then click Next.

Two choices are displayed: Update Windows and Update Office Note the following:

You can choose only one option If you need to update both Windows and Office, either you must run the SR-1/SR-1a Update from the Tools on the Web Web site a second time, or you must install Internet Explorer version 5.01 or later from the Internet Explorer Web site at It does not matter whether you update Windows or Office first.

If your version of Windows is already up-to-date, the Update Windows button is unavailable (dimmed) This is the case if you have Windows 2000 or Internet Explorer 5.01 (or a later version) already installed on your computer.

If you click Update Windows, the installer for Microsoft Internet Explorer 5.01 runs from the Microsoft Web site.

If you click Update Office, the SR-1/SR-1a Update proceeds to determine which Office 2000 components you have installed on your computer and then downloads the necessary update files.

The remaining steps in this sequence deal with updating Office

Click Update Office.

The next dialog box lists the files that will be downloaded: Office 2000 SR-1/SR-1a Core Update and Office 2000 SR-1/SR-1a CD2 Update.

To download the updates, click Next.

The SR-1/SR-1a Update now begins downloading the SR-1/SR-1a Update files as well as updated Windows Installer files Because of the relatively large size of the download, this process may take up to several hours, depending on your Internet connection speed.

If you lose your Internet connection for any reason, the following error message appears:

Microsoft Office 2000 SR-1/SR-1a Update could not download the Office 2000 SR-1/SR-1a Core Update.

DO you want to retry or cancel?

If you re-establish your Internet connection and then click Retry, the SR-1/SR-1a Update should resume the download in the location where it left off If you click Cancel, the download is canceled and you must start the process again if you want to install the SR-1/SR-1a Update.

After the download is complete, the Windows Installer starts and begins updating your installation of Office 2000 to Office 2000 SR-1/SR-1a.

If you receive the following error message

The following applications should be closed before continuing the install:

you should close the listed programs, including Internet Explorer if it is listed, before you click Retry.

If you are prompted to insert your Office 2000 CD, do this and then click OK.

NOTE: You cannot install the SR-1/SR-1a Update if you do not have access to your original Office 2000 CD (One exception is if you have installed Office 2000 from a "flat copy" of Office 2000 stored on a network server A "flat copy" is NOT the same as an administrative installation.)

After you click OK, the Windows Installer reinstalls Office 2000 and updates your Office 2000 files to SR-1/SR-1a level.

If you are prompted to insert your Office 2000 CD2, do this and then click OK.

During the installation of the SR-1/SR-1a Update, one or more of the following messages may appear:

You must restart your system for the updated configuration changes to take effect Click Yes to restart now or No if you plan to manually restart later

The installer must restart your system before configuration of Microsoft Office 2000 can continue Click Yes to restart now or No if you plan to manually restart later

If you are prompted to restart your computer, please do this The SR-1/SR-1a Update may require a restart so that it can continue the updating process After the SR-1/SR-1a Update is completely installed, you should receive one of the following two messages

Microsoft Office 2000 SR-1 Update has finished To finalize settings, please reboot your system

Microsoft Office 2000 SR-1 Update completed successfully

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Posted by Eugene of Katharine Gibbs School - New York on February 12, 2003